Vanishing and Other Stories explores emotional and physical absences, the ways in which people leave, are left, and whether or not it's ever possible to move on. Readers will encounter a skinny ice-cream scooper named Nina Simone, a vanishing visionary of social utopia, a French teacher who collects fiancés, and a fortune-telling mother who fails to predict the heartbreak of her own daughter. The characters in this collection will linger in the imagination, proving that nothing is ever truly forgotten.
The bestselling author of The Loyalty Leap applies the principles of customer intimacy to a business-to-business context. Since the publication of New York Times bestseller The Loyalty Leap, Bryan Pearson's customer loyalty approach to marketing has changed the way many organizations use their customer data. Small coffee shops and large corporations have applied the Loyalty Leap principles to effectively deliver mutual value to customers. But many readers have asked the same question: "How can I apply these lessons in a business-to-business context?" While the principles outlined in The Loyalty Leap hold true whether the customer is an individual or a business, the application of the Loyalty Leap steps can vary. While an individual might respond favorably to one sales pitch, a large corporation with a complicated sales chain might respond very differently. Drawing on his own experience and extensive research, Pearson helps B2B marketers avoid the pitfalls of loyalty marketing to businesses. He helps marketers segment their market into small business, large enterprise, and channel marketers, and explains how a customer loyalty plan can be adapted for each segment. Sharing case studies of successful B2B loyalty initiatives from leaders such as American Express, PHX, Teradata and Salesforce.com, he shows that B2B organizations can successfully take The Loyalty Leap. The Loyalty Leap for B2B is a practical guide that will help you cultivate loyalty among your business customers
The Winner of the BBC Short Story Award, "The Dead Roads" was acclaimed as "note perfect" and "perfectly constructed" by the jury. Wilson's unforgettable tale of two friends trying to win the affections of a girl in the middle of a road-trip through a gothic landscape is a masterpiece of tension and understatement.
Gartner is a deft practitioner of irony and stylishly detached prose, and here she is in top form in an unsparing satire. At once hilariously biting and deeply disturbing, "The Adopted Chinese Daughters' Rebellion" is a savage exposé of unthinking privilege and middle-class blindness.
Giller prize winning Johanna Skibsrud's stories are both wise and querying, showing us through her characters' eyes what even they cannot see. In "The Electric Man," a woman's safe world is confronted and doubted by an unusual man. Does he despise her, or like her too much? Through their uneasy time together, false perceptions give way to greater truths.
It includes an essay and a short story by the author. Wonder: The advent of Webmind--a vast consciousness that spontaneously emerged from the infrastructure of the World Wide Web--is changing everything. From curing cancer to easing international tensions, Webmind seems a boon to humanity. But Colonel Peyton Hume, the Pentagon's top expert on artificial intelligence, is convinced Webmind is a threat. He turns to the hacker underground to help him bring Webmind down. Then, hackers start mysteriously vanishing. Is Webmind killing them before they can mount an attack? Meanwhile, Caitlin Decter--the once-blind 16-year-old math genius who discovered Webmind-- desperately tries to protect her friend. And Masayuki Kuroda, the scientist whose implant gave Caitlin sight, modifies his technology to help Sinanthropus, a paraplegic Chinese freedom blogger, regain use of his legs--unaware of Sinanthropus's role in China's plans to eliminate Webmind. Can this new world of wonder survive--or will everything, Webmind included, come crashing down?
It seemed as though nothing could stop Jordin Tootoo on the ice. The captain of Canada’s Under-18, a fan favourite on the World Junior squad, and a WHL top prospect who could intimidate both goalies and enforcers, he was always a leader. And when Tootoo was drafted by Nashville in 2000 and made the Predators out of camp in 2003, he became a leader in another way: the first player of Inuk descent to suit up in the NHL. The stress of competition in the world’s top hockey league, the travel, the media, the homesickness--and the added pressure to hold one’s head high as a role model not only for the young people of his hometown of Rankin Inlet but for the culture that had given him the strength and the opportunities to succeed--would have been more than enough to challenge any rookie. But Tootoo faced something far more difficult: the loss of his brother in the year between his draft and his first shift for the Predators. Though he played through it, the tragedy took its inevitable toll. In 2010, Tootoo checked himself into rehab for alcohol addiction. It seemed a promising career had ended too soon. But that’s not the way Tootoo saw it and not the way it would end. As heir to a cultural legacy that included alcohol, despair, and suicide, Tootoo could also draw on a heritage that could help sustain him even thousands of miles away from Nunavut. And in a community haunted by the same hopelessness and substance abuse that so affected Tootoo’s life, it is not just his skill and fearlessness on the ice that have made him a hero, but the courage of his honesty to himself and to the world around him that he needed to rely on others to sustain him through his toughest challenge. All the Way tells the story of someone who has travelled far from home to realize a dream, someone who has known glory and cheering crowds, but also the demons of despair. It is the searing, honest tale of a young man who has risen to every challenge and nearly fallen short in the toughest game of all, while finding a way to draw strength from his community and heritage, and giving back to it as well.
Dr. Tiffany Chow offers knowledge and hope for an illness where there is, as yet, no cure. “This book is a summary of what I’ve learned through my research or from my colleagues about prevention and management of dementia,” says the empathetic doctor. “Even where there is a family history of Alzheimer’s disease, people at risk can do things to prevent its onset or progression.” Through her grandmother Ah Quan, born in 1906 in Hawaii of Chinese ancestry, Chow has a genetic legacy of Alzheimer’s disease. Comparing her life with her grandmother’s, she probes what she and other women can do to mitigate the impact of genetics through nutrition, exercise, and through the concepts of cerebral reserve and brain plasticity. But it is in her front-line role managing the suffering caused by dementia and aiding caregivers where Chow’s compassionate voice is most inspiring. The Memory Clinic is instructive and reassuring, and is a fascinating guide through the mysterious twists of the brain.
With a labour fight looming, and the NHL's participation in the Olympics hanging in the balance, The Instigator looks at how two decades of lockouts, soaring ticket prices, and on-ice tinkering have convinced many hard-core fans that the NHL's long-time commissioner Gary Bettman is the devil in disguise. In 1992, the gross revenue of the National Hockey League was US$400 million. This season, the figure will be closer to $2.8 billion-a seven-fold increase. Even if that were the only criterion by which to judge Bettman's twenty-year tenure as NHL commissioner, he'd be a business success story. But on his watch, professional hockey has also expanded far beyond its regional strongholds, abandoning frostbitten Canadian outposts for America's Sun Belt sprawl. The best players in the world-not just North America-all ply their trade in the league Bettman built. By taming the NHL's famously fractious owners, all but busting its players' union, and enforcing a lawyerly discipline on everything from trash talk to a Blackberry billionaire's efforts to crash the party, Bettman has become a figure of almost unrivalled power in the business of sports. His influence shapes rival leagues in other countries, dictates the schedule of the Olympic Winter Games, and spills onto the ice itself with innovations such as the shootout and a second referee, and crackdowns on obstruction and headshots. In The Instigator, Jonathan Gatehouse details the unlikely ascension of a fatherless Jewish kid from Long Island, who never played hockey and can barely skate, to the sport's biggest job. It examines his motivations, peels back his often prickly demeanour, and explains how a true outsider to the game manages to lead, confound, and keep order.
Eric Walters's unforgettable romp through Canada's wilderness is now in mass market paperback. Jamie, a 13-year-old Cree boy, is surprised when his cousin asks him to help out with a trip he's escorting through Canada's North. His surprise turns to astonishment when he discovers the group includes the young Princess Victoria and Prince Andrew, who are next in line for the British throne! When kidnappers strike, taking the grownups in the group hostage, Jamie and the rest of the children are forced to battle their way back to civilization alone. Encounters with bears, rapids and the menacing kidnappers threaten to stop them at every turn, but thanks to Jamie's level headedness and Victoria's quick thinking, the children outwit their pursuers ... but they're not out of danger yet!
In 1999, John Ralston Saul began predicting that globalism would collapse. In 2005, he laid out this scenario in The Collapse of Globalism: and the Reinvention of the World Now he has enlarged the book, showing how today's crisis came about and suggesting what to do next. In this new edition, Saul describes the current financial crisis as a mere boil to be lanced. The far more serious problem is that the West--driven by most of its economists, managers, consultants, and columnists--remains stuck on outdated ideas of growth, wealth creation, and trade expansion. They are still trying to limit the debate to a narrow choice between protectionism and free trade and are concentrated on old-fashioned stimulation. Public policy has been dominated by the people who created this crisis. Saul envisions a new sort of wealth creation and growth, and in place of reaction, advocates new forms of action.
The key to personal choice, and even happiness, is to gain control of our attention--our mental lives. Matthew Crawford is the author of Shop Class as Soulcraft, which challenged our notions about what we do and how it affects our sense of self (and our happiness). This new book addresses the crisis of attention: where we focus -- or cannot focus--equally affects our sense of self. As our mental lives become more fragmented, what is at stake often seems to be nothing less than the question of whether one can maintain a coherent self. The key to a better life then is to get command not just of one’s physical environment, but of one’s mental life, too. Like Shop Class as Soulcraft, Crawford uses case studies as well as entertaining musings from his own personal observations to describe the fundamental shift surrounding attention that is happening in our culture. From making a surfboard, to parenting, to anxiously navigating the inside of an airport--all provide clues to a phenomenon that we increasingly experience, but could not put into words, until now. An accessible and food for thought kind of look at what our difficulties with attention mean for us as free thinking people.
It began with a faceless, maggot-ridden corpse in a tranquil, hidden valley above the village of Swainshead. Or did it really begin with the unsolved murder in the same area over five years earlier? The villagers, especially those who frequent the White Rose, are annoyingly silent. Among the suspects are the Collier brothers, Stephen and Nicholas, from the wealthiest and most powerful family in Swainsdale; John Fletcher, a local farmer; Sam Greenock, owner of the village's best guest house; and his unhappy wife, Katie, who knows more than she realizes. When the Colliers use their influence to slow down the investigation and the others clam up, Inspector Banks heads for Toronto to track down the killer. He soon finds himself in a race against time as events rush towards the shocking conclusion.
When a mild-mannered accountant is brutally murdered, Inspector Banks is called in to investigate. It's a difficult case--the more Banks learns about the victim, Keith Rothwell, the more apparent it becomes that he was not at all what he seemed to be. Beneath the placid veneer lay a secret life of deception, sex and violence. The case takes yet another unexpected twist when Banks's old sparring partner, DS Richard "Dirty Dick" Burgess, turns up from the Yard. Haunted by his attraction to one of the suspects, a beautiful young classical musician, Banks finds himself racing against time as the killers seem to be dogging his footsteps. Only after he pits his job against his sense of justice does he discover the truth. And the truth leads him to one of the most difficult decisions of his career.
Both healthy and deliciously decadent, these simple recipes use a manageable number of easy-to-find gluten-free and alternative ingredients. Just because these recipes are gluten-free does not mean they are lacking! Filled with flavor, these unique recipes have the look, taste, and texture you’d expect in regular baking. And, your baking will benefit from the health-boosting benefits of gluten-free ingredients like coconut, millet, oats, quinoa, chia, psyllium, and alternative sweeteners like honey, maple syrup and less-refined, organic sugars. Inside you’ll find over 100 tried-and-true baking recipes that are gluten-free but do not sacrifice taste. For those new to gluten-free baking or those who are experienced, these recipes have wide appeal for the whole family. Sweet Goodness includes all the basics of using the key ingredients and techniques in gluten-free baking that are essential for gluten-free baking success. The authors also provide details on other important factors such as moisture in gluten-free recipes, grinding flours, storage and how and why you should make your own gluten-free flour combinations instead of buying ready-made gluten-free flour blends. And, you’ll find lots of tips and troubleshooting tricks to ensure your recipes turn out just as expected every time. Inside Sweet Goodness you’ll find delicious baking including Ancient Grain Bread, Cinnamon Buns, Chocolate Whoopie Pies, Cream Puffs, Toffee Maple Bacon Scones, Soft Ginger Squash Molasses Cookies, Apricot Walnut & Pine Nut Granola Bars, Old-Fashioned Cake Doughnuts, Mashed Blueberry Lime Hand Pies, Double Layer Chocolate Chia Zucchini Cake, and a wide variety of breads and doughs, cookies and bars, simple baked goods, tarts and pies, and special occasion treats.
In every sport there are a select few competitors that come to define the excellence that all others must forever aspire to. In “the sport of kings,” there is one that stands alone. Northern Dancer is not only a Canadian legend, but the cornerstone of his breed. It has been estimated that 70 percent of the thoroughbreds alive today are his descendants, which includes the majority of the horses running in the biggest races around the world. His offspring received recordbreaking prices on the auction floor. While much has been written about Northern Dancer’s prepotence as a sire, this book is the only one devoted to his 1964 campaign, which saw him win two of the Triple Crown races in the U.S. and Canada’s Queen’s Plate. In that time, he captured the attention of the world and the hearts of all Canadians. In Northern Dancer, the world-famous horse comes alive through the people whose lives he touched: E.P. Taylor, the visionary industrialist whose web of business placed him at the end of every consumer transaction for every Canadian and made him the subject of scorn; Horatio Luro, the dapper Argentinean trainer (and tango dancer, pilot, and race car driver) who was notorious for his affairs with Hollywood starlets and his tender treatment of horses; and Bill Hartack, a wildly successful jockey whose squabbles with the press and his inability to conceal his unvarnished truth from influential owners and trainers was, by 1964, beginning to affect his career. Using news clippings from 1964 and interviews, this book offers novelistic detail not only on the remarkable 1964 Triple Crown and Queen’s Plate races, but also revisits, fifty years later, the era in which Canada was struggling to establish an identity, needing, more than anything, a national hero.
"The Girl with the Dragon Tattoo is a striking novel. Just when I was thinking there wasn't anything new on the horizon, along comes Stieg Larsson with this wonderfully unique story. I was completely absorbed." --Michael Connelly "I doubt you will read a better book this year." --Val McDermid Forty years ago, Harriet Vanger disappeared off the secluded island owned and inhabited by the powerful Vanger family. There was no corpse, no witnesses, no evidence. But her uncle, Henrik, is convinced that she was murdered by someone from her own deeply dysfunctional family. Disgraced journalist Mikael Blomkvist is hired to investigate, but he quickly finds himself in over his head. He hires a competent assistant: the gifted and conscience-free computer specialist Lisbeth Salander, and the two unravel a dark and appalling family history. But the Vangers are a secretive clan, and Blomkvist and Salander are about to find out just how far they are prepared to go to protect themselves.
On her first voyage as a stewardess aboard the Empress of Ireland, Ellie is drawn to the solitary fire stoker who stands by the ship’s rail late at night, often writing in a journal. Jim. Ellie finds it hard to think of his name now. After their wonderful time in Quebec City, that awful night happened. The screams, the bodies, the frigid waters … she tries hard to tell herself that he survived, but it’s hard to believe when so many didn’t. So when Wyatt Steele, journalist at The New York Times asks her for her story, Ellie refuses. But when he shows her Jim’s journal, she jumps at the chance to be able to read it herself, to find some trace of the man she had fallen in love with, or perhaps a clue to what happened to him. There’s only one catch: she will have to tell her story to Steele and he’ll “pay” her by giving her the journal, one page at a time.
As the first girl born to the Nachimada family in over 60 years, the beautiful Devi is the object of adoration of her entire family. Strong-willed and confident, she befriends the shy Devanna, a young boy whose mother has died under tragic circumstances. The two quickly become inseparable, until Devi meets Machu the tiger killer, a hunter of great repute and a man of much honour and pride. Soon they fall deeply in love, an attraction that drives a wedge between Devi and Devanna. It is this tangled relationship among the three that leads to a devastating tragedy--an event that forever changes their fates and has unforeseen and far-reaching consequences for generations to come.
It was like a scene out of a thriller: one night in April 2012, China’s most famous political activist--a blind, self-taught lawyer--climbed over the wall of his heavily guarded home and escaped. For days, his whereabouts remained unknown; after he turned up at the American embassy in Beijing, a furious round of high-level negotiations finally led to his release and a new life in the United States. Chen Guangcheng is a unique figure on the world stage, but his story is even more remarkable than we knew. The son of a poor farmer in rural China, blinded by illness when he was an infant, Chen was fortunate to survive a difficult childhood. But despite his disability, he was determined to educate himself and fight for the rights of his country’s poor, especially a legion of women who had endured forced sterilizations under the hated “one child” policy. Repeatedly harassed, beaten, and imprisoned by Chinese authorities, Chen was ultimately placed under house arrest. After a year of fruitless protest and increasing danger, he evaded his captors and fled to freedom. Both a riveting memoir and a revealing portrait of modern China, this passionate book tells the story of a man who has never accepted limits and always believed in the power of the human spirit to overcome any obstacle.
It's London, 1872, where 17-year-old heiress Leonora Somerville is preparing to be presented to upper upper-class society -- again. She's strikingly beautiful and going to be very rich, but Leo has a problem money can’t solve. A curious speech disorder causes her to stutter but also allows her to imitate other people’s voices flawlessly. Servants and ladies alike call her “Mad Miss Mimic” behind her back…and watch as Leo unintentionally scares off one potential husband after another. London is also a city gripped by opium fever. Leo’s brother-in-law Dr. Dewhurst and his new business partner Francis Thornfax are frontrunners in the race to patent an injectable formula of the drug. Friendly, forthright, and as a bonus devastatingly handsome, Thornfax seems immune to the gossip about Leo’s “madness.” But their courtship is endangered from the start. The mysterious Black Glove opium gang is setting off explosions across the city. The street urchins Dr. Dewhurst treats are dying of overdose. And then there is Tom Rampling, the working-class boy Leo can’t seem to get off her mind. As the violence closes in around her Leo must find the links between the Black Glove’s attacks, Tom’s criminal past, the doctor’s dangerous cure, and Thornfax’s political ambitions. But first she must find her voice
Millions of people visit Whole30.com every month and share their stories of weight loss and lifestyle makeovers. Hundreds of thousands of them have read It Starts With Food, which explains the science behind the program. At last, The Whole30 provides the step-by-step, recipe-by-recipe guidebook that will allow millions of people to experience the transformation of their entire life in just one month. Melissa and Dallas Hartwig’s critically-acclaimed Whole30 program has helped hundreds of thousands of people transform how they think about their food, bodies, and lives. Their approach leads to effortless weight loss and better health--along with stunning improvements in sleep quality, energy levels, mood, and self-esteem. Their first book, the New York Times best-selling It Starts With Food, explained the science behind their life-changing program. Now they bring you The Whole30, a stand-alone, step-by-step plan to break unhealthy habits, reduce cravings, improve digestion, and strengthen your immune system. The Whole30 features more than 100 chef-developed recipes, like Chimichurri Beef Kabobs and Halibut with Citrus Ginger Glaze, designed to build your confidence in the kitchen and inspire your taste buds. The book also includes real-life success stories, community resources, and an extensive FAQ to give you the support you need on your journey to “food freedom.”
The Right to Be Cold is a human story of resilience, commitment, and survival told from the unique vantage point of an Inuk woman who, in spite of many obstacles, rose from humble beginnings in the Arctic community of Kuujjuaq, Quebec--where she was raised by a single parent and grandmother and travelled by dog team in a traditional, ice-based Inuit hunting culture--to become one of the most influential and decorated environmental, cultural, and human rights advocates in the world. The Right to Be Cold explores the parallels between safeguarding the Arctic and the survival of Inuit culture--and ultimately the world--in the face of past, present, and future environmental degradation. Sheila Watt-Cloutier passionately argues that climate change is a human rights issue and one to which all of us on the planet are inextricably linked. The Right to Be Cold is the culmination of Watt-Cloutier’s regional, national, and international work over the last twenty-five years, weaving historical traumas and current issues such as climate change, leadership, and sustainability in the Arctic into her personal story to give a coherent and holistic voice to an important subject.
Aimée’s rural homesteader upbringing, years working as a professional chef, and everyday life as a busy mom led to the creation of the hugely popular blog Simple Bites. Raising three young children with husband Danny, Aimée traded her tongs and chef whites for a laptop and camera, married her two passions--mothering and cooking--and has since been creating recipes with an emphasis on whole foods for the family table, sharing stories, tips and inspiring readers to make the family-food connection on the Simple Bites blog. Brown Eggs and Jam Jars is Aimée’s long-awaited cookbook inspired by her urban homesteading through the seasons and the joyous events they bring. It embraces year-round simple food with fresh flavours from celebrating spring with a stack of Buttermilk Buckwheat Pancakes and pure maple syrup, to a simple late-summer harvest dinner with Chili-Basil Corn on the Cob and Lemon Oregano Roast Chicken. Autumn favourites include Apple Cinnamon Layer Cake with Apple Butter Cream Cheese Frosting and Make-Ahead Currant Scones that are delicious topped with homemade Strawberry-Honey Jam with Orange Zest. Comfort meals include Chicken Leek Shepherd’s Pie and Slow Cooker Cider Ham; homemade treats abound like Whole-What Chocolate Chunk Cookies with Orange Zest, Cinnamon Shortbread Bars with Dark Chocolate Ganache, Ice Cider Caramel Corn, and much more. Created for the family-minded home cook, Aimée shares over 100 recipes from melt-on-your-tongue maple butter tarts to tangy homemade yogurt that have a touch of nostalgia, feature natural ingredients, and boast plenty of love. Aimée’s heart-warming stories capture everyday life in a busy family. In addition, she shares tips and advice on how to get the whole family involved in cooking from the ground up and enjoying homemade food. Brown Eggs and Jam Jars will inspire you to connect your family and food right where you are in life--from growing your own tomatoes to making a batch of homemade cookies. Enjoy your urban homestead!